General
What is Prime Time?
For the outdoor season, it is:
Mon-Sun 8am-12pm
Mon-Fri 6pm-10pm
For the indoor season, it is all playing times we have.
Can the admins change my pickleball rating?
No
No
There's empty spots, can the admins change the schedule the night before to open up for more players?
I'm afraid not. These events are on a recurring schedule and we would be constantly making changes and then putting it back. Since we are volunteers running this, it's not viable to ask them to be glued to their computers to make changes on a regular basis.
Booking Restrictions / Quotas
How often can I play? / What are the booking restrictions?
You can now find the number of advanced bookings you are allowed in CourtReserve.
On a web browser, hover over your name and click My Membership. Go to the FEATURES tab.
On mobile, tap the triple dot in the lower right corner, tap My Membership, tap FEATURES.
Starting 48 hours prior to a session, the restrictions are lifted and you can book unlimited sessions this way.
The week in CourtReserve is from Monday to Sunday. Therefore your advanced booking restrictions reset each Monday.
Example 1:
You have two remaining advanced Prime Time bookings available to you.
You book to play today (Monday) 8am which is Prime Time. You now have one advanced Prime Time booking left.
You play the Monday 8am session and wish to stay for the 10am session which is also Prime Time. If you book it, you are out of advanced Prime Time bookings. You can still book more Prime Time sessions this week, however you can only do so within 25 hours of their start times.
Example 2:
You have two remaining advanced Prime Time bookings available to you.
You book Friday 6pm which is Prime Time. You now have one Prime Time booking left.
You book to play today (Monday) 8am which is Prime Time. You now have zero advanced Prime Time bookings left.
You play the Monday 8am session and wish to stay for the 10am session which is also Prime Time. If there is room, you can book it even though you are out of advanced Prime Time bookings because it is within 25 hours of the start time. Your Friday 6pm will be maintained since you booked it in advance. You can still book more prime time sessions this week, however you can only do so within 25 hours of their start times.
Is there somewhere in CourtReserve that tells me how many Prime Time spots I've used?
You can easily do so on the app or web by going to Events -> My Events.
There are two tabs there "UPCOMING" and "PAST". You can count it up.
Also check under Events -> My Waitlisted Events. They count as well.
What if I don't show up to a prime time event and I don't cancel?
It counts towards your weekly booking quota. If you're not going to show up, make sure you cancel.
If I'm on the waitlist for a prime time event, does that count towards my quota?
Yes, CourtReserve sees that as a booking. If the event passes and you were not added to the event playing list, it will be removed from counting against your quota.
Booking Playing Time
How do I book playing time?
Follow the instructions on the Booking Play page.
There are videos linked on that page that detail how to use the web browser or the mobile app.
I don't see a session, I see RESERVE
Why do sessions drop out and change to RESERVE?
We want to try to fill the courts. This effectively allows you to book a BYOG (Bring Your Own Group) by booking the court with you and 3+ others.
Why do I see RESERVE?
RESERVE allows members to book a court for themselves and # other members.
(# may change depending on the court and time of day. CourtReserve will let you know how many other members you need, if any)
When do sessions change to RESERVE?
We have set CourtReserve to drop certain sessions if they have 3 or less signups within 24 hours of the start time. Once they drop, they will show as RESERVE.
We do not control when the session actually drops. Sometimes it takes 30 to 45 minutes before it shows up as RESERVE. Please don't message us about it, there is nothing we can do.
How do I use the RESERVE system?
Follow the instructions on the Booking Play page.
There are videos linked on that page that detail how to use the web browser or the mobile app.
Booking Playing Time - General Info
Can I get one of the CourtReserve Admins to book for me?
No! We are volunteers, not booking agents.
When can I book?
Most events open for booking 7 days in advance beginning at 7:00am.
Most events allow you to sign up right until the end. Once the event has passed, there is no way for you to retro-actively sign up.
Can I get the people on the level play waitlist to go to the BYOG side?
Yes you can certainly message the waitlisted players to book on the BYOG side. You can either book as Open or BYOG.
NOTE: Once you have booked a playing spot on the Open/BYOG side, you need to remove yourself from the waitlist on the level play side.
Can I book BYOG while on the waitlist for level play?
No. Once you have booked playing time for BYOG, you need to remove yourself from the level play waitlist at the same time. This is the only equitable way to handle playing time. This is because there is a chance that you make it from the waitlist to the playing list and now you are occupying 2 spots at the same time.
Double-booking
If you are booked for multiple events at the same time and it is brought to the attention of the CourtReserve admin, the admin will typically do the following:
Reach out to you to correct the error yourself.
If you don't respond quickly, the admin will make a choice for you
The following criteria will be used as it will typically be the case:
You are registered for BYOG and level play at the same time. The admin will see that you have a group to play with on BYOG and will likely remove you from level play, especially if there are members on the waitlist for level play. This is the most fair way to do it as it allows the most members the opportunity to play
If you don't like the admin's choice and wish to play level play, you need to remove your name from BYOG and add your name back to level play (whether it is waitlist or not)
Can I book for my friend who is a member?
Only if you have their CourtReserve login information
I want to bring a guest, how do I do that
Please see the Guests page for details
Waitlist
Waitlist order of addition
I have reached my maximum advanced bookings and am first in line on the waitlist for another. The event I am waitlisted for is not within 48 hours of the start time. If someone leaves this event, will I be registered?
The software seems to scan through and find the next person on the waitlist who has not reached their advanced booking limit.
Canceling or Withdrawing
What is the cancellation policy?
Currently, you can cancel up to one hour prior to an event but we ask that you cancel at least 2 hours in advance to give others the opportunity to take your spot and play
When can I cancel or withdraw?
Typically, you can withdraw from an event up to 1 hour before the event starts. Be courteous and withdraw as soon as you know you can't make it to give others a chance to use the spot. We may change this to 2 hours or more if we find people are not giving enough notice to allow others to play.
How do I cancel my spot?
There are videos on the Booking Play page showing you how.
What happens if an event is cancelled due to weather?
It is up to the facilitator to cancel an event. It is up to you to withdraw from the event. If you don't and it is a Prime Time event, it will count towards your quota.
Facilitators
What is a facilitator and why do I need one?
A facilitator is responsible for opening and closing the courts and making sure that play is fair and equitable.
For a complete list of facilitator duties, please click here.
Some other clubs call the facilitator the "Court Host".
Sometimes they come with a playing plan to mix things up such as round robin, challenge courts, rally scoring.
How do I know if there's a facilitator?
You can follow the guide here.
What if I've signed up but there's no facilitator?
Since a facilitator is required to run a session, PLEASE reach out on the PH 20## Members Signal chat (fastest method) or email info@pickleballhamilton.com (slowest method) to ask for one! We have a great group of volunteers that will step up if they can. You can also volunteer to be a facilitator to ensure that the session will run!
What happens if we can't get a facilitator?
The courts will not be open without a facilitator. In this case, you might consider becoming one.
How do I become a facilitator?
Please read the duties of the facilitator. There is a link to register as a facilitator on that page.
BYOG (Bring Your Own Group)
I get an error message "BYOG Group Members is required"
You need to tap the empty space below BYOG Group Members to bring up your keyboard. Click here for a visual.
CourtReserve says I need to be a part of a BYOG Group
For BYOG sessions, you are expected to type in your 3 other playing partners. The field is mandatory and needs to be filled in before you can reserve your playing spot.
CourtReserve Issues
I'm having trouble using CourtReserve to sign up, what should I do
Reach out on the PH 20## CourtReserve Help Signal chat (The link to join is in your PH 20## Welcome Package)
Be specific as to what the issue is
Provide screenshots to help others see what you are seeing. (Click here if you don't know how to take a screenshot)
Be polite, we are volunteers trying to help you
Without all of the above, it will be harder to help you and will likely take longer to get your problem resolved
My CourtReserve App isn't working
Please make sure your mobile app is up to date and log in using the same email address you used to sign up with Pickleball Hamilton
I forgot my username or password
Your username is the email address you used to sign up for Pickleball Hamilton.
To reset your password, you will need to use your computer's web browser.
Go to CourtReserve and enter your email address and click Submit.
Check your email and use the link provided to change your password.
I get a blank screen when I open the CourtReserve app
Please update the app on your phone and it should fix the issue.
It was caused by an update in settings by Google in the Android OS which affected CourtReserve and many other software packages.
Can I filter the events to see level play for me?
Yes. Click Events -> List, then type in your level in the filter box. To see how, click here.